Terms and Conditions
Below is our Terms and Conditions. Please read fully before booking an activity.
Groups Jurassic Coast Activities Ltd - Booking Agents
References to "Organiser" means the person that makes the booking on your behalf and who will be our point of contact from initial booking stage to the activity finishing. "You", "your" and ‘party’ in these booking terms means all persons (or any of them including the Organiser) named on the booking (and persons added or substituted at a later date). "We", "us" and "our" means Jurassic Coast Activities Ltd.
Reference to "supplier" means the company providing the activity.
Reference to "Groups" means a party of 8 or more people
1. Our Agreement
The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
The key terms of our agreement:-
- You will enter into a binding contract with us when we confirm to you that your event is booked in a confirmation email. If you then cancel your arrangements, you will be required to pay cancellation charges. Initially this will be the deposit you paid to secure your arrangements (deposit applicable to groups of 8+), but after you’ve paid the balance of the price of your arrangements, there will be no refunds for cancellations;
- You can make changes to your confirmed arrangements in certain circumstances.
- We may make changes to and cancel your confirmed arrangements
- Some of our arrangements involve physical exertion and/or risk.
- If you have paid another guest’s deposit, then you are committed to also pay that guest’s balance and any subsequent adjustment.
- Jurassic Coast Activities Limited has the right to update these terms when required.
Accuracy of information and booking errors
We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as described in clause 8.
All website descriptions are made in good faith and every care is taken to ensure their accuracy. However, errors may occasionally occur. We cannot accept any liability for any errors or omissions except where these have arisen due to our negligence or that of any our employees (as long as they were acting in the course of their employment at the time). While we provide product images to give a close representation of the product, we reserve the right to use images that may not be of the exact product itself.
The Group Organiser
A "group" is defined as a party of 8 or more people.
The Group Organiser will make all payments on behalf of your party, you accept that the Organiser has the authority to deal with us on your behalf but we may act on the instructions of individual members of the party if we consider it necessary. If for any reason there is a change in the Organiser, you should notify us in writing immediately. The Organiser must be authorised to make the booking on the basis of these terms and conditions by all persons on the booking and their parent or guardian for all party members who are under 18 when the booking is made. We can only accept bookings if the Organiser is a minimum of 18 years old.
It is the organiser's responsibility to ensure that all group members are aware of these terms and conditions. By booking you are accepting our terms and conditions.
To qualify for group rates only the group organiser will liaise with Jurassic Coast Activities Ltd.
Making a Booking
When you make a booking, we will ask the Organiser to make a non-refundable deposit (applicable to groups of 8+) or full payment as applicable. At this point we will then confirm your booking by sending you a confirmation email at which point a binding contract between you and us will come into existence. Please check all details of the booking immediately on receipt of your confirmation email. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies as soon as possible after confirmation. It may harm your rights if you don’t.
For group sizes of between 1-7 full payment is required at time of booking, regardless of timeframe to activity. Deposit system is available to groups of 8+ only.
Payments of Amounts Due
When you make a booking, the Organiser must pay either an initial non-refundable deposit of £100 per activity (groups of 8+), or the full balance of the cost of the arrangements if you are booking within 4 weeks of the activity date or party size is between 1-7 people.
Size of group can be flexible at this stage up to the point of paying the balance. An approximation of numbers can be provided at the deposit stage.
The balance of the cost of your activity must be paid no less than 4 weeks prior to activity date. At this point we will ask for your final group size. Please note that if you have paid another guest’s deposit, then you are committed to also pay that guest’s balance and any subsequent adjustment. If your final balance has not been received 4 weeks prior to the activity date then we will automatically cancel you from the activity and you will forego your non-refundable deposit.
There may be circumstances where your party size changes after the organiser has paid the balance. This could give rise to an extra cost or refund which we call the “amendment”. If you group size decreases we will issue a refund up to 14 days prior to the activity date, after which no refunds are possible. An increase in group size is subject to availability and payment will be made via the organiser.
2. Adventurous Activities
Some of the activities we offer are by their nature inherently dangerous and on the day of the event some suppliers may require you to sign a disclaimer or acknowledgement of the risks involved (copies are available on request). By participating in these activities, you assume the inherent risks involved. We cannot be responsible for any injury or loss suffered by you other than as expressly set out in these terms and conditions. You must ensure you have personal travel insurance which covers such activities and events.
Some of the activities you may book require a good level of fitness, strength and endurance. It is your responsibility to ensure that you have the appropriate level. We will give you general information about whether your activity is suitable for persons with reduced mobility but many events are not recommended for those with any disability, illness or infirmity. If you have an existing medical condition, allergies or disability which may affect your arrangements you must let us know the details before you make your booking. If in our reasonable opinion, your chosen arrangements are not suitable for you taking into account your medical condition or disability or you are not being accompanied by someone who can provide all the assistance you may reasonably require where it is reasonable for us to require this we will advise the applicable supplier(s) who can instruct us to refuse to accept the booking. If we find out after you have made the booking that you have an existing medical condition or disability and you are not being accompanied by someone who can provide all the assistance you may reasonably require as referred to above and you have failed to give us this information at the time of booking, we may cancel your booking and impose the cancellation charges as set out in clause 3 where in our reasonable opinion, the confirmed activity arrangements are not suitable.
3. Changes and cancellations by you
If you wish to make any changes to your activity arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges set out below. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
If any member of your party is prevented from attending the activity, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing not less than seven days before the activity date and meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for unused services.
You may cancel your activity arrangements if the organiser notifies us not less than 4 weeks prior to the activity date of the activity date, in which case a full refund minus the cancellation charge as outlined below. We cannot pay you compensation or meet any other expenses or losses you may incur as a result. If the cancellation is due to medical reasons we will require a medical certificate from your GP and if this is supplied we will place your activity on a roll-over (see below).
For groups of 8+:
- Cancellation charge of up to 4 weeks prior to activity is loss of non-refundable deposit per activity
- Cancellation charge of less than 4 weeks prior to activity is 100% of the total booking cost
For groups of 1-7 where a deposit has not been received:
- Cancellation charge up to 4 weeks prior to activity is 10% of total booking cost
- Cancellation charge of less than 4 weeks prior to activity is 100% of the total booking cost
- Where any change or cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, suppliers may need to amend their pricing. We will notify you if that is the case.
- Please note you will have to pay any applicable costs or charges incurred or imposed by any of our suppliers.
Occurrences where 100% cancellation fee applies:
- If you arrive late and miss the start time of your activity you will loose 100% of the total booking cost. Safety briefs start from arrival.
- If you do not arrive for the activity or go to the wrong location you will loose 100% of the total booking cost
- If you are pregnant or have a disability or illness that has not been notified to us in writing you will loose 100% of the total booking cost
- If you do not bring any required medication needed during the activity you will loose 100% of the total booking cost
- If you are under the influence of drugs or alcohol you will loose 100% of the total booking cost
- You are behaving in an unruly manner likely to cause offence to others you will loose 100% of the total booking cost
- If you cancel less than 4 weeks prior prior to activity you will loose 100% of the total booking cost
4. Changes or cancellations made by us
Because we plan your activity arrangements in advance, in some circumstances we must reserve the right to make changes to them and cancel them.
Most changes will be insignificant. For example: a change in the timing of your confirmed activity(ies); a change in the venue at which any activity you have booked is to take place (where the activity itself has not changed). If we make an insignificant change to the main characteristics of your arrangements, we will try to notify the change to you as soon as reasonably possible before your departure, but we will not notify you about any other insignificant change.
Occasionally we may have to make a significant change to your confirmed arrangements and if that is the case, we will seek your agreement to do so. A significant change is one where we or our suppliers significantly alters any of the main characteristics of your arrangements. If we have to make a significant change or cancel, we will contact you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
i) (for significant changes) agreeing to the changed arrangements,
ii) accepting the cancellation or terminating the contract between us and receiving a refund (without undue delay) of all monies paid (excluding non-refundable deposits); or
iii) accepting an offer of alternative arrangements of comparable standard from us, if available.
In the event that any proposed change or alternative results in a reduction or increase in the price you have agreed to pay, we will also notify you of any refund or additional amount due.
Please see below for cancellations in respect to weather conditions.
5. Weather Conditions
Unfortunately, there is always the risk that you may be unable to take part in weather dependent activities due to poor weather. If this occurs, you will not be entitled to change or cancel your arrangements without paying ours or the suppliers’ normal charges. We will assist you to find alternative activities or dates but please bear in mind that these may only be available at an additional charge to you.
We regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.
If your activity is cancelled due to bad weather and you are unable to do any other date or alternative activity that we suggest we will refund you the total cost of your booking minus 10% cancellation fee.
Be advised that weather conditions can fall foul at last minute. The decision to proceed with an activity is at the suppliers discretion based on their safety parameters.
5. Unavoidable and extraordinary circumstances
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances which we or the supplier(s) of the service(s) in question could not avoid even taking all reasonable measures. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) control.